Shipping policy

Shipping Policy

At Neopawo, we believe great service starts before your order even arrives. Every order is handled with care and shipped as fast as possible, no matter where you are.

Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. You will receive a confirmation email the moment your order is on its way.

Delivery Time

Once dispatched, your order arrives within 5 to 7 business days straight to your door. During peak periods such as holidays, please allow a little extra time.

Shipping Cost

Free shipping on every single order. No minimum spend. No hidden fees. Ever.

Where We Ship

We ship worldwide. Whether you are in the United Kingdom, United States, Canada, Australia or anywhere else — we have got you covered.

Order Tracking

The moment your order leaves our warehouse, you will receive a tracking link straight to your inbox. Follow your order every step of the way, in real time.

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, reach out to us at neopawo@contact.com and we will personally investigate and make it right.